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Help Center › Accounting › General Ledger Integrations › Intacct › Using

Clear Intacct Sync Dates

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Last updated on Aug 24, 2026

Clear sync stamps to reset Maxio's record of the last successful sync, forcing the next sync to re-fetch all relevant records rather than just what's changed since then. This doesn't duplicate records already in Maxio or Intacct. Use this when an earlier sync was unsuccessful, or didn't pull all the data you expected due to incomplete mappings at the time.

Clear sync stamps for all steps

WARNING: This action cannot be undone. It also forces the next sync to become a full, unfiltered re-sync across every step, which can take significantly longer for accounts with a large volume of records.

  1. Navigate to Intacct home > Integration settings.
  2. In the upper-right corner, click the clear sync dates button.
    Intacct integration settings with a Clear Sync Dates tooltip shown over one of the toolbar icons
  3. Review the warning message and click Confirm.
    Confirmation for clearing the last synchronization date on every step, warning the action cannot be undone

Clear the sync stamp for a specific step

  1. Navigate to Intacct home > Integration settings.
  2. Navigate to the sync step you want to re-run.
  3. Hover over the menu icon and click Settings.
    Synchronization step list with a hover menu open and Settings highlighted
  4. Locate the Last sync date field, delete the date, and click Save.
    Update mapping panel for getting customers, with the last sync date field highlighted
  5. Re-run the sync.

To configure sync filters and settings, see Configure the Intacct Integration.

To trigger a sync after resetting your sync stamps, see Monitor and Run Intacct Syncs.

For common sync errors and how to resolve them, see Troubleshooting and FAQs.

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