Understanding Your Maxio Namespace

Every Maxio account has a unique namespace, which helps the system know which company or environment you’re working in. If you ever need to contact Maxio Support or connect Maxio with another tool, knowing your namespace ensures that everyone lands in the right place.

What is a namespace?

A namespace is a short, unique label for your Maxio account. It’s part of the web address (URL) you see when you’re signed in.

Example:

https://app.saasoptics.com/acme/dashboard/

In this example:

• app.saasoptics.com is the Maxio site you log into.
• acme is your namespace (sometimes called your account slug).

Your namespace appears in every page and API request for your account. It’s how Maxio keeps your company’s data separate from everyone else’s.

Different Maxio sites

Maxio runs in several environments and regional data centers. The domain name (the part before your namespace) tells you which environment you’re using.

Here are some common examples.

US namespaces

• s12.saasoptics.com
• y12.saasoptics.com
• h12.saasoptics.com
• c12.saasoptics.com
• b12.saasoptics.com
• w12.saasoptics.com
• qbdv8.saasoptics.com, qbdv9.saasoptics.com, p86.saasoptics.com
• qbd.saasoptics.com, m12.saasoptics.com
• qbo.saasoptics.com, qbov8.saasoptics.com, qbov9.saasoptics.com
• metrics.saasoptics.com, metricsv8.saasoptics.com
• z93.saasoptics.com, i20.saasoptics.com
• training.saasoptics.com
• e12.saasoptics.com
• e24.saasoptics.com
• training2.saasoptics.com

Billing namespace

• bills.saasoptics.com

API namespace

• a12.saasoptics.com

EU namespaces

• e12
• e24
• ebills (automatically chosen when provisioning einvoicing on e12 or e24)

Why the namespace matters

Your namespace helps you:

• Access the right account: Each namespace points to a single company’s data.
• Avoid mix-ups: Logging into the wrong URL (for example, sandbox instead of production) can make it look like your data is missing.
• Get faster support: Sharing your hostname (for example r29.saasoptics.com) and namespace (for example acme) helps Support locate your account immediately.