Update Ownership or Authorized Signers on Your Maxio Payments Account

Request updates to Maxio Payments account owners or authorized signers through Maxio Support. Ownership and signer changes require identity verification, supporting documentation, and internal approval before updates are made to your Maxio Payments account.

Allow additional time for this type of request compared to standard support inquiries. The verification process involves multiple steps and cannot be expedited.

Step 1: Submit your request

Send an email to support@maxio.com from the email address associated with an existing authorized signer on your Maxio Payments account. Requests submitted from unrecognized email addresses cannot be processed until identity is confirmed.

Your request should include:

• Full name of the authorized signer submitting the request
• Legal business name
• Nature of the change, for example adding a new owner, adding a new authorized signer, or removing an existing signer
• Name and title of the individual being added or removed

Step 2: Complete identity verification

Once your request is received, the Maxio Payments Risk team verifies the identity of the authorized signer submitting the request, as well as any individual being added to the account. As part of this process, you may be asked to confirm basic details about your account.

If verification cannot be completed, the Maxio Payments Risk team lets you know that additional information is needed. Requests that cannot be fully verified are not processed until verification is complete.

Step 3: Provide supporting documentation

Once your identity has been verified, the Maxio Payments Risk team lets you know what documentation is required based on the nature of your request. A secure link is provided for you to submit all documents. Do not send sensitive documents by email.

For any individual being added to the account:

• Government-issued photo ID (driver's license or passport)
• Confirmation of their relationship to the business, such as title, role, or ownership percentage

For ownership changes, one of the following is also required:

• Secretary of State filing confirming the current ownership or officer structure, or
• Articles of incorporation or operating agreement reflecting the updated ownership structure

For authorized signer additions:

• Written confirmation from an existing verified authorized signer approving the addition

All documents must be current and show no signs of alteration. Government IDs must not be expired.

If no authorized signers remain

If your business has undergone significant personnel changes and no previously verified authorized signers are available to authorize the request, for example due to ownership transition or staff turnover, let the Maxio Payments Risk team know when you submit your request. This situation requires additional documentation to establish the authority of the person making the request and may take additional time to process. The Maxio Payments Risk team guides you through what is needed for your specific situation.

Step 4: Finalize the update

Once all verification steps are complete and the request has been internally approved, the Maxio Payments Risk team updates your account and notifies you when the change has been processed. Processing restrictions placed on your account during the verification period are lifted at that time.

Allow 1–2 business days for the update to be reflected once final approval has been given.

Related information

If you also need to update the bank account where your Maxio Payments deposits are received, see Update Your Bank Account on Maxio Payments.

If you also need to update your business name, DBA name, or statement descriptor, see Update Your Business Name.