Update Your Business Name

Update the business name, DBA name, legal entity name, or statement descriptor associated with your Maxio Payments account. For e-Bill payments processed through Maxio Core, the statement descriptor is managed in Stripe instead, not through this process. See How do I edit the credit card statement descriptor?.

Name change requests require authorized signer verification and may require supporting documentation before Maxio processes the update.

Types of name updates

Maxio Payments supports the following name updates:

• DBA name change: Updates the doing-business-as name associated with your account.
• Legal entity name change: Updates your registered legal business name after a formal business name change.
• Statement descriptor update: Updates how your business name or contact information appears on your customers' payment statements.

Each update type has different documentation requirements.

Submit your request

Send your request to support@maxio.com from the email address associated with an authorized signer on your Maxio Payments account.

Requests from unrecognized email addresses cannot be processed until identity is confirmed.

Include the following details in your request:

• Full name of the authorized signer submitting the request.
• Legal business name currently on file.
• Type of change being requested.
• New name or descriptor being requested.

Complete identity verification

After Maxio receives your request, the Maxio Payments Risk team verifies your identity as an authorized signer on the account.

You may be asked to confirm basic account details. Requests are not processed until verification is complete.

Provide supporting documentation

The required documentation depends on the type of change being requested.

DBA name change

Provide one of the following documents issued by the appropriate state, county, or city agency:

• DBA certificate.
• Fictitious business name filing confirming the new DBA has been officially registered.

Legal entity name change

Provide one of the following documents:

• IRS EIN confirmation letter, CP 575 or 147C, reflecting the updated legal name.
• State-issued name amendment document from the state where the business is registered.
• Updated bank statement or official bank letter reflecting the updated legal name.

If your bank account is also changing as part of a legal entity name change, mention this in your initial email. The Maxio Payments Risk team guides you through both processes together.

Statement descriptor update

No supporting documentation is required for a statement descriptor update.

Include the text you want displayed on your customers' payment statements in your request email. This descriptor has a maximum of 22 characters.

Processing times

After verification and documentation review are complete, Maxio processes the change and notifies you when it is done.

Typical processing times after verification is complete are:

• DBA name change: One to two business days.
• Legal entity name change: Two to three business days.
• Statement descriptor update: One to two business days.

You may be asked to process a test transaction after the change is made to confirm the updated name displays correctly on your account.

Related information

If you also need to update ownership or authorized signers on your account, see Update Ownership or Authorized Signers on Your Maxio Payments Account.

If you also need to update the bank account where your Maxio Payments deposits are received, see Update Your Bank Account on Maxio Payments.