Create and Manage Coupons

Use coupons to apply discounts and promotions to Subscriptions across your Product Families, whether as a percentage discount or a fixed amount. Create, edit, and archive coupons from the Catalog.

Creating a coupon

Coupons are created and managed at the Product Family level from the Setup tab.

To create a coupon

1. Select Create New Coupon.
2. Fill in the coupon's details, discount configuration, and any advanced options (see Understand Coupon Settings for what each setting controls).
3. Select Create Coupon.

Once a coupon is created, it is available across all Plans within that Product Family.

Editing coupons

Once a coupon is created, it appears under the Product Family in the Coupons section. To edit a coupon, click the "Edit" button next to it.

If you change the amount or percentage of a coupon, it immediately affects any existing Subscriptions that already have the coupon applied.

However, if the coupon is set to "Apply the discount at signup and for a certain number of renewal periods," modifying the number of renewal periods does NOT affect existing Subscriptions.

The edit screen displays all current coupon settings organized into sections. Click "Edit" within a section to update its details. You can also configure pricing for other currencies under the "Discount Configuration" section.

When editing a coupon, each section is collapsed by default for easier navigation.

Deleting a coupon

Advanced Billing does not support deleting coupons. Instead, you can archive coupons that are no longer in use.

Archiving a coupon

Archiving a coupon retains its record but prevents it from being applied to new Subscriptions.

Archived coupons remain visible for historical reference. While they can’t be used by new Subscribers, existing Subscriptions continue to honor them until all allowed uses are consumed.

To archive a coupon

1. Locate the coupon you wish to archive.
2. Select Archive.
3. On the confirmation screen, select Archive this Coupon to confirm.

Archive warning screen

Related information

To learn what coupons are and how they work, see Understand Coupons.