Troubleshoot Themes

Resolve common Branding Theme errors when updates fail or logo uploads are rejected. Learn how to fix missing required fields, file format issues, and upload validation errors to successfully save your theme.

Error messages shown in the app often help identify what needs to be corrected. Review the message first, then use the sections below to resolve the issue.

Theme does not save

Missing required fields prevent the theme from updating successfully. Verify that all required values are entered before saving again.

• Theme Name
• Language

Then click Update Theme again.

Logo upload fails

Logo files must meet the supported size and format requirements. Unsupported file types are rejected by the system. In some cases, uploads may also fail due to file validation checks.

• Maximum size: 10 MB
• Supported formats: PNG, JPG, JPEG, GIF

Common upload problems

Error messages help identify what needs to be fixed before retrying the upload. In some cases, uploads may fail due to additional validation checks, such as file content or format issues.

• File is too large. Maximum size is 10MB.
• Invalid file type. Only PNG, JPEG, and GIF are allowed.
• File validation error or similar message.

Remove and re-upload a logo

If a logo appears incorrect or the upload fails, try removing and uploading the file again. Save the theme after re-uploading the image.

To remove and re-upload a logo

1. Remove the current logo.
2. Upload the file again.
3. Click Update Theme.

Get help

If refreshing the page and re-entering your changes doesn't resolve the issue, contact Contacting Support with the full error message.

Related information

To change a theme's name, logo, language, colors, or fonts, see Update Theme Settings.

To design and publish your first theme, see Create a Theme.